Shipping Policy

Last updated September 10, 2025

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Overview

Thank you for visiting krux.co.in! We are committed to providing you with a seamless sneaker shopping experience, including timely and efficient shipping of your orders.

How Can I Track My Order?

To track your order, please visit: https://www.krux.co.in/orders

Shipping Methods

We currently only offer standard shipping.

• Standard Shipping (Delivery Time: 5–7 days): Free on all prepaid orders.

Advance Payment

For cash on delivery (COD) orders, shipping charges must be paid in advance. This ensures that you only pay the remaining balance at the time of delivery.

⚠️ Please note: If your order is RTO (return to origin), your advance payment will not be refunded.

Delivery Of Your Order May Be Canceled Or Delayed Due To:

• Incorrect or incomplete shipping address
• Shipping not available in your pincode
• Lack of courier partner in your area
• Bad weather conditions in your area
• Product being out of stock
• If you don’t respond to our confirmation call

We will always confirm your address details with you at the time of order confirmation.

Lost Or Damaged Orders

If your order is lost or damaged in transit, please contact us at help@krux.co.in within 3 days of receiving your shipment. We will assist you in resolving the issue promptly.

Questions About Returns?

If you have questions about returns, please review our Return Policy: https://www.krux.co.in/returns

How Can You Contact Us About This Policy?

If you have any further questions or comments, please contact us by:
📧 Email: help@krux.co.in