Privacy Policy

Claims

If you think your product has a manufacturing defect, you can submit a product claim with the following required documentation:

• A picture of your product and the area you believe to have a manufacturing defect.
• The store receipt or invoice clearly showing the purchase date, purchase location, and purchase amount.
• The product tag on your footwear or apparel (please ensure the product number is clearly visible). For equipment claims, be sure to include a picture of the attached sticker.

Claim Process

After a claim is submitted, we will inspect the claim to determine if the condition of the claim product is due to a manufacturing defect or not. Our decision in respect of the claim product shall be final and confidential.

Replacement Process

Upon receipt of the authorisation email for replacement of a product, the consumer should present a hard or soft copy of the email to the original place of purchase. The authorised partner will then allow the consumer to choose a product of the same or lesser purchase value of the original purchase as available at that time in the store.

Refund Policy

In case of unavailability of the same or similar product there shall be no cash refund, but the consumer will be entitled to choose any other product from the available stock that's equal to or lower than the actual price paid. If the replacement value is lower, the differential amount shall not be refunded.

Time Limitation

Stores, retailers, and consumers must ensure that the replacement process is completed within 30 calendar days from the date of the authorisation email. After 30 calendar days, the consumer will not be eligible for a replacement.